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Applying for a VIP Membership Card

On applying to become a VIP Member of the London Short Film you are automatically agreeing to these terms and conditions and you are providing us with the appropriate consent to handle your personal information in accordance with current data protection legislation including the General Data Protection Regulation. References to the "London Short Film", “LSF”, "we" or "us" are references to the company BU Entertainment Ltd.

Our acceptance of your application will bring into force a legally binding contract between us and these terms and conditions will form the basis of that contract through which the London Short Film will deliver a service to you as a Member.

1. Membership benefits

London Short Film VIP Members will receive a range of benefits. A typical Membership package will include:

  • FREE Entry to LSF Networking Events

  • DISCOUNTED Entry to LSF Screening Events

  • FREE Film submissions to LSF Micro Film Festival

  • Filmmaking offers from third parties

1.2  We reserve the right to change the benefits that apply to London Short Film VIP Membership at any time and without prior notice. Where possible, changes to benefits will be published on the LSF website.

1.3  Any third parties or external providers of a benefit included in the VIP Membership package will have absolute discretion in relation to the provision of services.    

1.4  Services supplied from a third party or an external provider will be subject to the supplier’s own terms and conditions. We are in no way responsible for and do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

2. Administration of your Membership

2.1  London Short Film VIP Membership is administered almost exclusively through online channels.

2.2  When you join as a VIP Member, you will be asked for your email address which will be used to send you VIP Members’ email updates and reminders, which may include our monthly newsletter, invitations to our VIP Members’ events, Members’ adverts and news.

2.3  You can unsubscribe from emails at any time by emailing us the word STOP.

2.4  If you chose not to provide an email address (or you unsubscribe from receiving emails from us at any time) the only communications you will receive from us will be those very limited communications which we send by post, including the Member’s card and Welcome pack.

2.5  You will need to use your username and password when logging into the VIP Area on the LSF website londonshortfilm.com to book tickets to events and access codes to third party offers.

3. Accessing Membership benefits

3.1  Members should remember to bring their VIP Membership card with its unique VIP Membership number specific to each member written on the back – or Welcome Email if Membership card is yet to be received - with them when they visit an LSF run event or a third party business offer.

3.2  The VIP Membership number can be found within the VIP Member’s unique profile area upon login. This must be written down on the back of the card once received in the post.

3.3  VIP Membership cards are for the named card holder only. VIP Membership may not be transferred to another person and VIP Members are not permitted to allow another person to use their VIP Membership card.

3.4  VIP Membership cards will be despatched within 15 working days of your application for VIP Membership being accepted by London Short Film.

3.5  Lost VIP Membership Cards can be replaced but will incur a small administrative fee. This fee will be emailed to the VIP Member and must be accepted by the VIP Member and paid in full before the new VIP Membership Card is dispatched.

3.6  London Short Film may operate a timed ticket system for entry to ticketed events to monitor capacity and visitors’ health and safety.

3.7  Members are therefore advised to pre-book timed tickets at londonshortfilm.com The ticketing system offers 3 options:

(1) Buy and Print your tickets at home

(2) Buy tickets on the door at a heightened price

(3) State your name upon arrival for VIP Membership confirmation and entry

3.11  If a VIP Member is unable to use his or her FREE or discounted pre-booked LSF event tickets, he or she should let us know so that we can cancel or refund the ticket and open up the space to another VIP Member or member of the general public.

4. Right to refuse applications

4.1  London Short Film reserves the right to refuse any application for VIP Membership. London Short Film also reserves the right not to fulfil or to cancel a VIP Membership if you are found to be in breach of these conditions.

4.2  On receipt of your order we will debit your card or process the Direct Debit payment for the price (as applicable). Recurring payments for the price (as applicable) will be debited on or around the 1st of every month until the VIP Membership is cancelled by either LSF or the VIP Member. Our acceptance of your VIP Membership remains subject to approval of it by us. Once a decision has been reached we will either confirm that your application has been accepted via email, at which point a contract will be formed between us, or notify you that we cannot accept your application. If we cannot accept your application for whatever reason we will re-credit your account with the price (as applicable) (if applicable).

4.3  If we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of Direct Debit payments and a VIP Membership has already been issued to you, we will request you return the VIP Membership card and forfeit any benefits and to cover the cost of any FREE or discounted LSF event tickets obtained since the VIP Membership was issued to you from the point of the payment failure.

5. Price information

5.1  All quoted VIP Membership fees are for a rolling monthly contract debited every month, 30 days from the date you subscribed.

5.2  We reserve the right to increase the price of your VIP Membership subscription on a monthly basis. You will be informed of any fee increase within your renewal email.

6. Credit/Debit card payments

6.1  The credit/debit card information you provide us for a VIP Membership transaction is used solely for the purpose of processing that VIP Membership transaction. If we are unable to process payment from the credit/debit card details you have provided we will contact you immediately to verify your card details.

6.2  We strongly advise you against sending us any credit/debit card information via email. It is contrary to the rules of the Payment Card Industry (PCI) for us to accept credit/debit card payments by email and we will decline to accept payment by this means.

6.3  If you are not using your own credit/debit card to pay for the VIP Membership subscription, you must ask permission of the credit/debit card holder before entering payment details. When you subscribe to a VIP Membership with London Short Film online you are confirming that you have obtained the express prior permission of the credit/debit card holder.

7. Direct Debit payments

7.1  If there are any changes to the amount, date or frequency of your Direct Debit, London Short Film will notify you 10 working days in advance of your account being debited or as otherwise agreed. If we request to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

7.2  If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by London Short Film.

7.3  You can cancel a Direct Debit any time by simply contacting your bank or building society. Written confirmation may be required. We would be grateful if you also notified us using the contact methods set out below.

8. Your right to cancel

8.1  As a consumer, you have a legal right to cancel the contract formed between us if you change your mind or decide for any other reason that you do not want to continue the VIP Membership.

8.2  Your legal right to cancel the contract starts from the date on which we confirm that your application for VIP Membership has been accepted, which is when the contract between us is formed. Your deadline for cancelling the contract is 14 days after the day on which this contract was formed.

8.3  To cancel a contract, you just need to let us know that you have decided to cancel. To cancel an order, you must contact us via email at team@londonshortfilm.com or by writing to BU Entertainment Ltd, VIP Membership, 20-22 Wenlock Road, London, N1 7GU. If you cancel the contract in accordance with clause 8.2 we will:

8.3.1  refund you the price you paid for the VIP Membership. Please note we are permitted by law to reduce your refund to reflect the period of time (if any) that the VIP Membership was valid up to the date on which we were notified of your decision to cancel the contract and so we shall be entitled to charge the full ticket price of any LSF event or third party event the Member attended (or booked but failed to attend) prior to cancellation; and

8.3.2  make any refunds due to you as soon as possible and in any event within the deadlines indicated below.

9. When your Membership expires

9.1  After the expiry of your VIP Membership, you will continue to receive email updates from London Short Film to let you know what is happening and giving you the opportunity to renew. If you do not wish to hear from London Short Film after your VIP Membership expires, you should unsubscribe by emailing the word STOP to team@londonshortfilm.com

10. Data protection and use of personal data

10.1  When you purchase a VIP Membership (and throughout the course of an individual's VIP Membership subscription) it will be necessary for us to obtain from you and process certain information (such as your name and address) which we will treat as 'personal data' for the purposes of data protection law. We will process your personal data in accordance with current data protection legislation including the General Data Protection Regulation (GDPR). Your personal membership profile information is not and will not be made public to other members of the VIP Membership or general public. If this was ever to change you will be notified within 10 working days of any action being taken. Termination of your VIP Membership will then be an option if you wanted to opt out of this action. The information held within your personal profile page is purely for our research purposes and is to better understand what members we have and what offers might best suited to them. You can opt out at anytime from the VIP Membership if you are unhappy with this action being taken. It is also your right to only add information to your profile page that you deem you want to. The only information which is mandatory is your name and address (please keep these updated), these are for VIP Membership card postage and direct postal contact. See Privacy Policy

11. Events

11.1  VIP Members will have access to a programme of FREE and discounted events organised by London Short Film and third party film related businesses. Some events will require a cost in addition to the Monthly VIP Membership fee.  

11.2  Events will be limited by capacity and will vary according to event. Therefore attendance cannot be guaranteed to all VIP Members and we would recommend booking in advance.

11.3  Tickets for both the free and paid-for events will be available on a first-come, first-served basis via the ticketing pages on the website. VIP Members will be asked to login to identify themselves as a VIP Member.  If a VIP Member has requested a ticket but is subsequently unable to attend a particular event, we would ask that the VIP Member advises the VIP Membership team as soon as possible, so the place can be made available to another VIP Member or member of the general public.

11.4  We reserve the right to cancel or rearrange an organised event. A current events programme will be made available to VIP Members via the VIP Membership Area on the London Short Film website.

11.5  VIP Members' tickets for paid events are refundable within a 2 working day period of notice.

12.6  London Short Film does not accept liability for any costs incurred (e.g. travel) by VIP Members if the event has to close or cancel due to unforeseen circumstances.  

13. Contacting us

The VIP Membership team will aim to respond to any communication received within 5 working days. This may be an acknowledgement of receipt whilst further investigations are carried out. Please contact the Membership team:

Email: team@londonshortfilm.com

Post: BU Entertainment Ltd, VIP Membership, 20-22 Wenlock Road, London, N1 7GU

14. General

These terms and conditions are governed by the laws of England and Wales.

These terms and conditions together with your application for VIP Membership set out the whole of our agreement relating to the supply of VIP Membership services by us to you. Nothing said by any sales person or member of our LSF team on our behalf should be understood as a variation of these terms and conditions or as a representation about the nature and quality of the services being offered by us.

BU Entertainment Ltd

Company No. 11709635

20-22 Wenlock Road


N1 7GU

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